Terms and Conditions
The default payment term is as follows: 50% paid with signed PO, and 50% before shipping. Registered dealers with approved credit will have an allowance of NET30 terms. Dealer credit application approval takes 3-4 weeks.
For rental agreements, 100% of the payment must be made before shipping out. If damage or loss occurs to any product during the rental period, the renter is responsible for the full cost of replacement to affected product.
Past Due Accounts and returned Checks
All invoices are due according to the terms stated on the invoice. A finance charge of 1.5% per month will be assessed on the unpaid balance of all invoices past due. In the event a finance charge is not assessed on a monthly basis, that shall not be deemed a waiver of our right to assess such charges at a later date. Accounts extending 45 days beyond the invoice date may be placed on COD Certified, CIA or Credit Card status. Accounts extending 65 days may be referred to an agency for collection with an increase in total invoice to compensate for collection costs.
A $25 charge is applied to all checks returned for insufficient funds and discount privileges are forfeited on applicable invoices.
Buyers agree that in the event of a dispute, any court or administrative proceeding will be initiated and take place in San Francisco, California and each party hereby consents to personal jurisdiction in San Francisco, California.
In the event collection is required for past due invoices and accounts, buyer agrees to pay all costs and attorney fees incurred.
All shipments are FOB Zoom Digital Signage unless otherwise stated. ZDS warehouse address is:
390 Swift Ave STE 23.
South San Francisco, CA 94080
ZDS will provide a lead time as well as shipping arrangements if requested. Shipments will not be made until 100% of order is paid for. ZDS cannot take responsibility for unforeseeable delay in shipment due to inclement weather or carrier mishandling - if shipment is time sensitive, buyer must notify ZDS when arranging shipping.
Shortages or Damaged Shipments
All shortages or damaged shipments must be noted on carrier's bill of lading or similar document. A claim against the carrier must be filed per ICC regulations and ZDS must be notified in writing with 10 days of the invoice date.
Cancellation and returns
Client must report any damages to shipped products within 48 hours. If product is damaged or defective, please report to ZDS and get an RMA number.
There is a 20% cancellation fee if arranged BEFORE shipping. Returns can be made within 1 week of shipment with a restocking fee of 20%. Money will be returned after inspection within 1 month minus restocking fee. Returns MUST BE made by UPS Freight with damage insurance.
All sales are final for built to order products, custom brackets, authorized software, and pre-configured PCs. Shipping charges and technician labor cannot be refunded.
Terms and conditions subject to change without notice. A client authorized signed quote or purchase order (PO) is a binding contract of the sale.
Technical Support Policy
Zoom DS technicians will always provide training with purchase and installation. Our systems are designed to be easy to use and built to last, however, we understand that it can be confusing at first, and issues might occur. That is why we offer a 2 week grace period of free phone and remote support! After the grace period, we offer various aftersales support options.
Technical support is divided into 4 categories: Basic Support, Professional Onsite, Prepaid On-Demand, and Custom Plan. Please see table or download our Support Policy PDF below.
Manufacturer warranties apply to products, either one, two or three years from the date of purchase with serial identification. Quotations issued by Zoom Digital Signage or authorized representatives indicate the length of standard warranties for specific models. All standard products (video wall, commercial sets, plasma displays) include either two or three-year standard warranties, while specialty products (touch screens, displays with embedded PC, panoramic/stretch displays, and custom products) include a one-year standard warranty. Zoom Digital Signage offers a warranty that covers manufacturer’s defects but does not cover any cosmetic damages (dents, cracks, scratches, etc.) or damages otherwise resulting from abuse, misuse, negligence or tampering. Warranties do not cover products that are used with inappropriate or unauthorized applications and/or operations.
Basic Warranty: Includes only parts and labor for either one or two years dependent upon product category. Return shipping is the responsibility of the customer.
Extended Warranty: Extended Warranty adds either one or two years to Basic Warranty dependent on product category. Labor charges and shipping responsibility is identical to Basic Warranty. A 5% charge is added to hardware price for 1 year warranty extension.
In Warranty: FOC Repair (Free of Charge)
Out of Warranty: Paid Repair
To obtain warranty service, malfunctioning product(s) must be assigned an RMA number from Zoom Digital Signage’s Support Team and must be returned and approved by Zoom Digital Signage. Photographic evidence of the damaged product(s) is required for approval. Once the return has been approved by a service technician, damaged product(s) can be shipped to the service facility via prepaid freight in an original or equivalent protected package under our standard warranty. Full shipping insurance on all products under standard warranty is required. No returns will be accepted under any circumstances without an RMA number issued by Zoom Digital Signage’s Support Team.
Prices for repair are based on product category, installation region, product size and specific parts used in repair. In most cases, repairs cost less than shipping unless there is damage to the LCD panel.